SPECIAL COMMERCIAL

Display based on the Specified Commercial Transactions Act

SPECIFIC COMMERCIAL

Sales company name (corporate name/trade name)

EQAO Education Group Inc.

Representative name (responsible person name)

Representative Director Nao Tamamura

location

Head Office : 3F Shibadaimon KS Building, 2-8-9 Shibadaimon, Minato-ku, Tokyo 105-0012
Branch office : 3rd floor, Nakajima Nakaya Building, 2-7-10 Shibadaimon, Minato-ku, Tokyo 105-0012

email address

Sales price and other costs

Sales price (total amount including consumption tax)

Listed on each product page

Costs required other than the product price

Shipping costs : Customer pays (details will be provided at the time of purchase)
Payment fee : To be paid by the customer (details will be provided at the time of purchase)
Consumption tax : Customer pays (details will be provided at the time of purchase)

Payment method and timing

Delivery time of the product

After your order is confirmed, it will be shipped within 3 business days
Pre-order items will follow the instructions on each product page.
There may be delays due to circumstances of the shipping company, weather, disasters, and other force majeure.

Returns, exchanges and cancellations

⚫︎About cancellations

You can cancel your order before it is shipped . If you wish to cancel, please contact us as soon as possible.
Cancellations cannot be accepted after shipment . After the product arrives, we will handle it according to the return policy.

⚫︎Returns and exchanges

When returns and exchanges are possible

We will accept returns or exchanges only under the following conditions:

Return and exchange procedures

Please contact us within 7 days of receiving the product.
We will only accept returns if the item is unused and has all the accessories and packaging.
If the item is in stock we will exchange it, if not we will refund you.

Cases where returns and exchanges are not possible

Returns due to customer reasons (e.g. "It's not what I expected" or "The size doesn't fit" etc.)
If more than 8 days have passed since the product arrived
Used or opened products (excluding initial defects)
If accessories or packaging are missing

Return shipping costs

If the problem is due to our fault (initial defect, incorrect delivery) : We will cover the shipping costs (return the item cash on delivery)
Returns due to customer's convenience (if accepted as a special case) : Customer pays

Refund Policy

Once we receive the returned item, we will process your refund within 7 business days .
If you paid by credit card, the refund will be made through your card company.

Disclaimer

Regarding delivery delays

We cannot be held responsible for delivery delays caused by shipping company delays or force majeure such as weather or natural disasters.
If your item has not arrived by the expected delivery date, please contact the shipping company first.

Scope of liability for damages

In the event of product damage or defects, our liability will be limited to the price of the product and we will not be able to compensate for any damages beyond that.
We are not liable for any indirect damages (loss of profits, loss of opportunity, etc.) arising from the use of the product.

Contact point for inquiries based on the Specified Commercial Transactions Act

Notes